The leaders people remember show up when it matters most.
Built inside a $25M luxury hospitality company, Please Do Disturb reveals how the principles behind extraordinary guest experiences can transform the way you lead — through presence, connection, and belonging.
Most leadership advice fails exactly when it matters most — when emotions are high, the stakes are real, and staying kind is hard. Scripts, polished responses, and rigid playbooks promise control, but they quietly prevent the one thing people are actually asking for.
Beneath every sharp email or unreasonable request is a simple question: Can I trust you with what matters to me? Real hospitality — being fully present, making room, and creating belonging — answers that question with a resounding yes. It turns out that the way you care for a guest is the same way you lead a team.
This book is the field guide to leading that way on purpose.
Three Commitments
Show Up
Make Room
Build Belonging
- Leaders who sense that strategy alone isn't building loyalty
- Founders and managers scaling a culture without losing its soul
- Service and hospitality professionals who want language for what they do
- Anyone craving more genuine connection in a world of screens and scripts
Practitioners, not theorists
Rachel Alday
Co-founded and grew a luxury vacation rental company to nearly $25M in annual revenue, leading with an instinct for connection long before she had language for it.
Linny Jones
Brings the science of human connection — the nervous system, trust, and safety — to the everyday work of leading people well.
Harte Logan
Turns lived experience into teachable frameworks, helping leaders practice presence, make room, and build belonging on purpose.